Technical Support Specialist
We’re looking for a Kuala Lumpur-based Technical Support Specialist to be the person our customers trust when they need help. Amast builds AI-powered software that runs the operations businesses depend on — from field sales to analytics to maintenance — so when something isn’t working, real business is on the line. You’ll troubleshoot, resolve, and keep customers moving, and be the voice of the customer back to our product team.
About the role
In this role you will:
- Own customer issues end to end — from first report to resolution — across our product suite, over email, chat, and calls.
- Troubleshoot real problems: reproduce issues, dig into logs and data, and find the root cause, not just the workaround.
- Work closely with engineering to escalate and resolve the hard bugs, and follow through so customers aren’t left waiting.
- Guide customers through setup, configuration, and how-to questions, and help them get more value from the product.
- Write and maintain help articles, and be the voice of the customer — spot patterns and push for the fixes that matter.
Requirements
- 3+ years in a technical support or customer-facing technical role, ideally for a SaaS or software product
- Strong troubleshooting skills — you can read logs, reproduce issues, and reason about how software behaves
- Comfort with ticketing tools (Zendesk, Freshdesk, Jira) and a working grasp of APIs, databases (SQL), and web technologies
- Excellent written and spoken communication — you can explain technical things clearly and calmly
- Patience, ownership, and the ability to manage a queue and keep several issues moving at once
- Experience supporting enterprise or B2B customers, or scripting/SQL for deeper investigation, is a plus
What Amast can offer you
- Opportunity to join an innovative, proven company with big ambitions — competitive salary and benefits, and bonus potential.
- Be the person customers trust — real ownership of the relationship, not just a ticket queue.
- A direct line to engineering and product, so the fixes you push for actually happen.
- A real focus on growth — new skills, new tools, and room to take on more.
- A global team across San Francisco, London, Dubai, and Kuala Lumpur.
Application received.
Thanks for applying — we read every one, and we’ll be in touch about next steps.
We believe in equal opportunity.
At Amast, we believe everyone should feel they belong — exactly as they are. We’re an equal-opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.
All qualified candidates will be considered, regardless of race, religion, nationality, sexual orientation, gender identity, age, disability, or any other characteristic protected by law.
If you need support or any adjustment during the hiring process, we’re here to help — just reach us at info@amast.ai.
AMASTSoftware that runs your operations — built and implemented by a team that stays with you.
San Francisco · London · Dubai · Kuala Lumpur